www.casa-cosi.com is a website dedicated to short-term apartment rentals, providing access to listings and enabling online reservations.
It is operated by Casa Cosi Slu, with its registered office at Carrer Muntaner 81, 08011 Barcelona (Spain).
By making a reservation, the user agrees to enter into a rental contract with:

- Casa Cosi Slu, Carrer Muntaner 81, 08011 Barcelona (Spain) for rental units in Spain.
- Casa Cosi Italy Srl, Via Andrea del Castagno 9, 50122 Florence (Italy) for rental units in Italy.

-------- The parties agree to abide by these General Terms and Conditions, which apply to short-term tourist stays of less than 30 days. For stays exceeding 30 days, specific terms and conditions may apply, which will be communicated separately. --------

1. PAYMENT AND REFUND POLICY

Payment: Clients must pay 50% of the total booking amount in advance. The remaining balance, tourist tax, security deposit, and any other required services will be settled via a secure payment link sent a few days before arrival.
Payment Methods: Payments can be made using Visa and Mastercard credit cards.
Refunds: Refunds, according to the cancellation policy, will be processed within 7 to 10 business days using the same payment method as the reservation.

2. LEGAL REQUIREMENTS

A. Legal Requirements for Catalonia (Spain)
---- Registration of travelers:
Casa Cosi is legally required to verify guests' identity documents and register them in the Mossos d'Esquadra Traveler Registry, as per Article 29 of Decree 159/2012.
----Tourist Tax in Barcelona:
Amount: €10.45 per person per night
Limitation: Tax applies up to a maximum of 7 nights.
Minimum Age: Applicable only to guests over 16 years old.
Exemptions:
Stays subsidized by a social program from a European government agency.
Guests under 16 years old.
Stays due to force majeure.
Stays for medical reasons (proof required that the stay is linked to healthcare services covered by the Catalan public health system).

B. Legal Requirements for Florence (Italy)
---- Registration of travelers:
Casa Cosi is legally required to provide guest information to the public security authorities, as per Article 109 of Royal Decree No. 773 of June 18, 1931.
-----Tourist Tax in Florence:
Amount: €6.00 per person per night starting from February 1, 2025.
Limitation: Tax applies up to a maximum of 7 consecutive nights.
Minimum Age: Applicable only to guests over 12 years old.
Exemptions:
Children 12 years old or younger.
Assistants accompanying hospitalized patients (maximum 2 assistants).
Patients receiving outpatient care.
Students enrolled at the University of Florence.

3. CHECK-IN / CHECK-OUT

Check-in: Guests must inform Casa Cosi of their expected arrival time at least 24 hours in advance. Additional fees may apply for arrivals outside standard hours.
Check-out: Guests must vacate the apartment with all their belongings by the agreed check-out time. Any remaining luggage or delayed check-out may incur additional fees deducted from the security deposit.

4. DAMAGE DEPOSIT

The damage deposit may be partially or fully withheld for the following reasons:
Damage to furniture, appliances, walls, lighting, electronic equipment, windows, or mirrors.
Loss or damage of keys.
Violation of check-out times, noise restrictions, smoking rules, or checkout instructions.
Additional cleaning or repairs due to misuse of the apartment.
Refund: The damage deposit will be refunded within a maximum of 7 days after check-out, provided there are no damages or disputes.

5. CLEANING

Casa Cosi ensures professional cleaning services that adhere to local health and safety protocols.
Guests must leave the apartment in a reasonable state:
-All dishes must be cleaned.
- Trash must be properly disposed of in street bins.
Failure to comply may result in additional cleaning charges deducted from the deposit.

6. GUEST BEHAVIOR

Guests are required to:
- Behave respectfully towards neighbors.
- Take care of the apartment's furniture and equipment.
- Immediately report any damages to Casa Cosi.
Failure to follow these rules may result in immediate termination of the rental agreement without refund.

7. NOISE POLICY

Quiet hours must be observed between 9 PM and 8 AM.
Parties and gatherings in common areas are strictly prohibited.
Guests must report any neighbor disputes or complaints to Casa Cosi as soon as possible.
Excessive noise at any time may result in eviction and additional charges deducted from the damage deposit.

8. SECURITY

Guests must ensure all windows and doors are locked when leaving the apartment.
Reproducing or sharing apartment keys is strictly forbidden.
Lost keys must be reported immediately to Casa Cosi.

Emergency Contact Number(24/7): +34 930 086 37. This number is reserved for apartment-related emergencies only.

9. MODIFICATION & CANCELLATION

Any reservation modification request must be approved by Casa Cosi.
Cancellation policies, including applicable fees, will be clearly detailed at the time of booking.
In case of force majeure (e.g., natural disasters, pandemics, government restrictions), Casa Cosi will inform the client immediately. If no agreement is reached, a full refund will be issued.

10. LIABILITY

Casa Cosi is not liable for theft, fire, or damages caused by third parties.
Casa Cosi cannot be held responsible for failures outside its control (e.g., elevator malfunctions, power cuts).
Guests are responsible for their personal belongings during their stay.

11. FORCE MAJEURE
Casa Cosi will not be held liable for failure to fulfill obligations caused by unforeseen events beyond its control, including but not limited to:
Natural disasters.
Pandemics.
Government regulations or travel bans.
In such cases, reservations may be modified or canceled without penalty.

12. PERSONAL DATA

Personal data is collected for booking management, compliance with local regulations, and communication with guests.
Casa Cosi ensures that personal data will not be sold or shared with third parties, except as required by local authorities.
In compliance with the General Data Protection Regulation (GDPR), guests have the right to access, rectify, or delete their personal data. Requests should be sent to: [email protected]

13. JURISDICTION

For rentals in Spain, legal disputes will fall under the jurisdiction of the courts of Barcelona.
For rentals in Italy, legal disputes will fall under the jurisdiction of the courts of Florence.

These General Terms and Conditions are written in English. In case of discrepancies, the English version shall prevail.

LEGAL NOTICE

CASA COSI, S.L.U. (hereinafter "the company"), with registered office at C/ MUNTANER, 81 6o1a, 08011, BARCELONA (BARCELONA), and with Tax Identification Code B66386434, registered in the Mercantile Register of Barcelona, Volume 44502, Book 458031, Section 2, Folio 0117, Page 458031. HEREBY INFORMS:
The use of the domain name www.casa-cosi.com is duly registered by the company, with all the guarantees, as stipulated in Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce. Nevertheless, the full compliance of these Legal Terms with the current regulations on Data Protection, Electronic Commerce, Contracting Conditions, Intellectual Property and other subsidiary provisions is made clear.

1. ACCEPTANCE OF LEGAL TERMS
Access to this website or its use in any way implies acceptance of each and every one of these Legal Terms, and the company reserves the right to modify them at any time. Consequently, it is the responsibility of all visitors and/or Users to carefully read the Legal Terms of Use in force each time they access this website, and therefore, if they do not agree with any of these Terms of Use, they should refrain from using this website.

2. OBJECT
Through the website www.casa-cosi.com, Users are provided with access to various contents, services, information and data (the "contents") made available to them. The company reserves the right to modify at any time the presentation, configuration and location of the website, as well as the contents, products and services provided therein.

3. CONDITIONS FOR ACCESS
Access to the information on the different products and services available on the website, as well as browsing will be free of charge and free of charge, and Users will not be required to register and provide their personal data, nor will they be required to use keys or passwords.
When it is necessary to provide personal data in order to access certain contents or services, Users shall guarantee their truthfulness, accuracy, authenticity and validity. The company will give these data the corresponding automated treatment according to their nature or purpose, in the terms indicated in the Data Protection Policy section.

4. CONDITIONS OF USE
A. The User undertakes to make appropriate and lawful use of the website as well as the contents and services, in accordance with the legislation applicable at all times, the Legal Terms of the website, generally accepted morals and good customs and public order. The User must refrain from:
Make unauthorised or fraudulent use of the website and/or its contents for illicit purposes or effects, prohibited in these Legal Terms, harmful to the rights and interests of third parties, or which in any way may damage, render useless, overload, deteriorate or impede the normal use of the services or the documents, files and all types of contents stored in any computer equipment;
Accessing or attempting to access resources or restricted areas of the website, without complying with the conditions required for such access;
Cause damage to the physical or logical systems of the website, its suppliers or third parties;
Introduce or disseminate computer viruses or any other physical or logical systems that may cause damage to the physical or logical systems of the company, its suppliers or third parties.
Attempt to access, use and/or manipulate the data of the company, third party suppliers and other Users;
Reproduce or copy, distribute, allow public access through any form of public communication, transform or modify the contents, unless expressly authorised by the owner of the corresponding rights or it is legally permitted;
Delete, hide or manipulate the notes on intellectual or industrial property rights and other data identifying the rights of the company or third parties incorporated into the contents, as well as the technical protection devices or any information mechanisms that may be inserted into the contents;
Attempting to obtain personal data other than that which he/she is authorised to know, using illicit or fraudulent means or procedures or those that may cause any type of damage (see viruses, Trojans, bugs, Worms, etc.).
In particular, and by way of example only and without limitation, the User undertakes not to transmit, disseminate or make available to third parties information, data, content, messages, graphics, drawings, sound and/or image files, photographs, recordings, software and, in general, any kind of material which:
In any way that is contrary to, undermines or infringes fundamental rights and public freedoms recognised in the Constitution, in international treaties and in other legislation;
Induces, incites or promotes criminal, denigratory, defamatory or violent actions or, in general, actions contrary to the law, morality, generally accepted good customs or public order;
Induces, incites or promotes discriminatory actions, attitudes or thoughts on grounds of sex, race, religion, belief, age or status;
Incorporates, makes available or allows access to products, elements, messages and/or services that are criminal, violent, offensive, harmful, degrading or, in general, contrary to the law, generally accepted morals and good customs or public order;
Induces or is likely to induce an unacceptable state of anxiety or fear;
Induces or incites to engage in practices that are dangerous, risky or harmful to health and psychological balance;
It is protected by the legislation on intellectual or industrial protection belonging to the company or to third parties without the intended use having been authorised;
Is contrary to the honour, personal and family privacy or self-image of individuals;
Constitutes any form of advertising;
Include any type of virus or programme that impedes the normal functioning of the website.
B. When it is necessary to provide personal data in order to access certain contents or services, Users shall guarantee their truthfulness, accuracy, authenticity and validity. The company will give these data the corresponding automated treatment according to their nature or purpose, in the terms indicated in the Data Protection Policy section.

5. RESPONSIBILITIES
The company does not guarantee continuous access, nor the correct viewing, downloading or use of the elements and information contained in the company's pages, which may be impeded, hindered or interrupted by factors or circumstances beyond its control.
The company may interrupt the service or immediately terminate the relationship with the User if it detects that the use of its Portal or any of the services offered therein is contrary to these Legal Terms.
The company provides users with an e-mail address [email protected] so that any content that may affect the activity of other users can be brought to their attention, with the will to rectify it if it is appropriate.
The company is not liable for damages, losses, claims or expenses caused by:
Interferences, interruptions, failures, omissions, telephone breakdowns, delays, blockages or disconnections in the operation of the electronic system, caused by deficiencies, overloads and errors in the telecommunications lines and networks, or any other cause beyond the control of the company;
Unlawful interference through the use of malicious software of any kind and by any means of communication, such as computer viruses or any other means;
Improper or inappropriate abuse of the company's websites;
Security or browsing errors caused by a malfunction of the browser or by the use of non-updated versions of the same. The administrators of the company reserve the right to withdraw, totally or partially, any content or information present on the website.
E. The company excludes any liability for damages of any kind that may be due to the misuse of the freely available services and use by users of the Web. Likewise, the company is exempt from any liability for the content and information that may be received as a result of the data collection forms, being the same only for the provision of the described services offered by the company; Services such as online commerce and request for quotes. On the other hand, in the event of causing damages due to an illicit or incorrect use of said services, the user may be claimed by the company for said damages caused.

6. INTELLECTUAL AND INDUSTRIAL PROPERTY
A. The User acknowledges and accepts that all trademarks, trade names or distinctive signs, all industrial and intellectual property rights, on the contents and/or any other elements inserted on the page, are the exclusive property of the company and/or third parties, who have the exclusive right to use them in the course of trade. Under no circumstances does access to the website imply any kind of waiver, transmission, licence or total or partial transfer of these rights, unless expressly stated otherwise. These Legal Terms of the Website do not grant Users any other right of use, alteration, exploitation, reproduction, distribution or public communication of the Website and/or its Contents other than those expressly provided for herein. Any other use or exploitation of any rights shall be subject to the prior and express authorisation specifically granted for this purpose by the company or third party owner of the rights affected.
B. The contents, texts, photographs, designs, logos, images, computer programs, source codes and, in general, any intellectual creation on this site, as well as the site itself as a whole, as a multimedia artistic work, are protected as copyright by intellectual property legislation. The company is the owner of the elements that make up the graphic design of its website, menus, navigation buttons, HTML code, texts, images, textures, graphics and any other content of the website or, in any case, has the corresponding authorisation for the use of said elements. The content provided on this website may not be reproduced in whole or in part, or transmitted, or recorded by any information retrieval system, in any form or by any means, unless prior written authorisation has been obtained from the aforementioned Entity.
C. It is also forbidden to remove, evade or manipulate the copyright and the company, as well as the technical protection devices, or any information mechanisms that may be contained in the contents. The user of this website undertakes to respect the aforementioned rights and to avoid any action that could damage them, and in any case the company reserves the right to exercise any legal means or actions that may correspond to it in defence of its legitimate intellectual and industrial property rights.

7. DATA PROTECTION
A. In order to use some of the Services, Users must first provide certain Personal Data. For this purpose, the Company will automatically process the Personal Data in compliance with the General Data Protection Regulation 2016/679 of 27 April 2016, To this end, the user can access the policy followed in the processing of personal data (DATA PROTECTION POLICY) as well as the establishment of the purposes previously established, as set out in the conditions defined in the Data Protection Policy presented on the Web.

8. DURATION AND TERMINATION
A. The provision of the service of this website and the other services are, in principle, for an indefinite period of time. However, the company may terminate or suspend any of the portal services. Whenever possible, the company will announce the termination or suspension of the provision of a specific service.

9. FORCE MAJEURE
A. The company shall not be liable in all cases of impossibility to provide service, if this is due to prolonged interruptions of the electricity supply, telecommunications lines, social conflicts, strikes, rebellion, explosions, floods, acts and omissions of the Government, and in general all cases of force majeure.

10. COOKIES USED ON THIS WEBSITE
A. Following the guidelines of the Spanish Data Protection Agency, you can consult our cookies policy by clicking here.

11. GOVERNING LAW AND JURISDICTION
A. These Legal Terms are governed by Spanish Law. To the extent permitted by law, the parties expressly waive any other jurisdiction to which they may be entitled and agree to submit to the jurisdiction of the Courts and Tribunals where the company's registered office is located.

_____________________________________________________________________________

DATA PROTECTION POLICY

1. RESPONSIBLE

A. Contact details of the Data Controller
The person responsible for the data collected through this website is CASA COSI, S.L.U. with address C/ MUNTANER, 81 6º1ª, 08011, BARCELONA ( BARCELONA) AND CIF B66386434. You may contact the responsible person by means of the following Email [email protected] or by telephone +34930086337
B. Contact details of the Data Protection Officer
The company does not have a data protection officer.

2. PURPOSE

A. Extended description of the purposes of the processing
Customer, accounting, tax and administrative management
Advertising and commercial prospecting
Electronic commerce
Management of requests
B. Data retention periods or criteria
We will keep the data for as long as is necessary to deal with the request and to comply with the legal obligations required.
The data you have provided us with will be kept for as long as it is necessary for the purposes indicated in point 2.A., or will also be stored for the time required by different applicable legislation.
C. Automated decisions, profiling and applied logic
The data collected through the website will not be used to make automated decisions.

3. LEGITIMACY

A. Applicable law
The applicable legislation is the General Data Protection Regulation 2016/679 of 27 April 2016 as well as the Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights.
B. Details of the legal basis for the processing, in cases of legal obligation, public interest or public interest or legitimate interest
Art. 6(1)(a). That it considers the data subject's consent as a legitimate basis for processing personal data contained in this file.
Art. 6(1)(b). Which considers the performance of a contract as a legitimate basis for the processing of personal data contained in this filing system.
Art. 6(1)(c), which considers the existence of an overriding legal obligation as a legitimate basis for the processing of personal data contained in this filing system.
C. Obligation or not to provide data and consequences of failure to do so
You are not obliged to provide us with the data, however, it will be necessary in order to manage the suggestions or requests that you need to make through the website.

4. ADDRESSEES

A. Recipients
Organisations or persons directly related to the company, public administration with competence in the matter.
B. Specific recipients
It is possible that processors may have access to the data provided via this website in the performance of their maintenance functions.

5. RIGHTS

A. How to exercise the rights of access, rectification, erasure and portability of your data, and limitation of or opposition to their processing

The interested party may know, modify or delete the data that the company holds about him/her by e-mail, providing his/her ID card or by post to C/ MUNTANER, 81 6º1ª, 08011, BARCELONA (BARCELONA). The interested party may transfer their data to another entity or limit the existing data that the company has about them by sending an e-mail with their ID card or by post to C/ MUNTANER, 81 6º1ª, 08011,
BARCELONA ( BARCELONA ).

B. Right to withdraw the consent given
The interested party may withdraw the data that the company holds about him/her by sending an e-mail with his/her ID card or by post to C/ MUNTANER, 81 6º1ª, 08011, BARCELONA ( BARCELONA).

C. Right to complain to the Control Authority
The interested party may complain to the Spanish Data Protection Agency about any incident that may arise.

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*** ONLINE CHECK-IN CLAUSES ***

At CASA COS, S.L. U. we process the information you provide us with in order to provide you with the requested service, invoice you for the same and comply with the applicable legal obligations, the legal basis being the execution of a contract. The data provided and the images captured will be kept for the time necessary to comply with legal obligations. Your information will be disclosed to processors for the administrative management of the company, it will also be disclosed to law enforcement agencies or due to other applicable legal obligations. You have the right to obtain confirmation as to whether we are processing your personal data, as well as to exercise your rights as a data subject. You can obtain more information by contacting Responsible: CASA COSI, S.L.U. - CIF: B66386434 - Postal address: C/ MUNTANER. 81 6º 1ª, 08011, BARCELONA (BARCELONA) - Telephone: +34930086337 Email: [email protected]