www.casa-cosi.com is a website dedicated to short-term apartment rentals, providing access to listings and enabling online reservations.
It is operated by Casa Cosi Slu, with its registered office at Carrer Muntaner 81, 08011 Barcelona (Spain).
By making a reservation, the user agrees to enter into a rental contract with:

- Casa Cosi Slu, Carrer Muntaner 81, 08011 Barcelona (Spain) for rental units in Spain.
- Casa Cosi Italy Srl, Via Andrea del Castagno 9, 50122 Florence (Italy) for rental units in Italy.

-------- The parties agree to abide by these General Terms and Conditions, which apply to short-term tourist stays of less than 30 days. For stays exceeding 30 days, specific terms and conditions may apply, which will be communicated separately. --------

1. PAYMENT AND REFUND POLICY

Payment: Clients must pay 50% of the total booking amount in advance. The remaining balance, tourist tax, security deposit, and any other required services will be settled via a secure payment link sent a few days before arrival.
Payment Methods: Payments can be made using Visa and Mastercard credit cards.
Refunds: Refunds, according to the cancellation policy, will be processed within 7 to 10 business days using the same payment method as the reservation.

2. LEGAL REQUIREMENTS

A. Legal Requirements for Catalonia (Spain)
---- Registration of travelers:
Casa Cosi is legally required to verify guests' identity documents and register them in the Mossos d'Esquadra Traveler Registry, as per Article 29 of Decree 159/2012.
----Tourist Tax in Barcelona:
Amount: €9,35 per person per night from 1st of May 2025.
Limitation: Tax applies up to a maximum of 7 nights.
Minimum Age: Applicable only to guests over 16 years old.
Exemptions:
Stays subsidized by a social program from a European government agency.
Guests under 16 years old.
Stays due to force majeure.
Stays for medical reasons (proof required that the stay is linked to healthcare services covered by the Catalan public health system).

B. Legal Requirements for Florence (Italy)
---- Registration of travelers:
Casa Cosi is legally required to provide guest information to the public security authorities, as per Article 109 of Royal Decree No. 773 of June 18, 1931.
-----Tourist Tax in Florence:
Amount: €6.00 per person per night starting from February 1, 2025.
Limitation: Tax applies up to a maximum of 7 consecutive nights.
Minimum Age: Applicable only to guests over 12 years old.
Exemptions:
Children 12 years old or younger.
Assistants accompanying hospitalized patients (maximum 2 assistants).
Patients receiving outpatient care.
Students enrolled at the University of Florence.

3. CHECK-IN / CHECK-OUT

Check-in: Guests must inform Casa Cosi of their expected arrival time at least 24 hours in advance. Additional fees may apply for arrivals outside standard hours.
Check-out: Guests must vacate the apartment with all their belongings by the agreed check-out time. Any remaining luggage or delayed check-out may incur additional fees deducted from the security deposit.

4. DAMAGE DEPOSIT

The damage deposit may be partially or fully withheld for the following reasons:
Damage to furniture, appliances, walls, lighting, electronic equipment, windows, or mirrors.
Loss or damage of keys.
Violation of check-out times, noise restrictions, smoking rules, or checkout instructions.
Additional cleaning or repairs due to misuse of the apartment.
Refund: The damage deposit will be refunded within a maximum of 7 days after check-out, provided there are no damages or disputes.

5. CLEANING

Casa Cosi ensures professional cleaning services that adhere to local health and safety protocols.
Guests must leave the apartment in a reasonable state:
-All dishes must be cleaned.
- Trash must be properly disposed of in street bins.
Failure to comply may result in additional cleaning charges deducted from the deposit.

6. GUEST BEHAVIOR

Guests are required to:
- Behave respectfully towards neighbors.
- Take care of the apartment's furniture and equipment.
- Immediately report any damages to Casa Cosi.
Failure to follow these rules may result in immediate termination of the rental agreement without refund.

7. NOISE POLICY

Quiet hours must be observed between 9 PM and 8 AM.
Parties and gatherings in common areas are strictly prohibited.
Guests must report any neighbor disputes or complaints to Casa Cosi as soon as possible.
Excessive noise at any time may result in eviction and additional charges deducted from the damage deposit.

8. SECURITY

Guests must ensure all windows and doors are locked when leaving the apartment.
Reproducing or sharing apartment keys is strictly forbidden.
Lost keys must be reported immediately to Casa Cosi.

Emergency Contact Number(24/7): +34 930 086 37. This number is reserved for apartment-related emergencies only.

9. MODIFICATION & CANCELLATION

Any reservation modification request must be approved by Casa Cosi.
Cancellation policies, including applicable fees, will be clearly detailed at the time of booking.
In case of force majeure (e.g., natural disasters, pandemics, government restrictions), Casa Cosi will inform the client immediately. If no agreement is reached, a full refund will be issued.

10. LIABILITY

Casa Cosi is not liable for theft, fire, or damages caused by third parties.
Casa Cosi cannot be held responsible for failures outside its control (e.g., elevator malfunctions, power cuts).
Guests are responsible for their personal belongings during their stay.

11. FORCE MAJEURE
Casa Cosi will not be held liable for failure to fulfill obligations caused by unforeseen events beyond its control, including but not limited to:
Natural disasters.
Pandemics.
Government regulations or travel bans.
In such cases, reservations may be modified or canceled without penalty.

12. PERSONAL DATA

Personal data is collected for booking management, compliance with local regulations, and communication with guests.
Casa Cosi ensures that personal data will not be sold or shared with third parties, except as required by local authorities.
In compliance with the General Data Protection Regulation (GDPR), guests have the right to access, rectify, or delete their personal data. Requests should be sent to: [email protected]

13. JURISDICTION

For rentals in Spain, legal disputes will fall under the jurisdiction of the courts of Barcelona.
For rentals in Italy, legal disputes will fall under the jurisdiction of the courts of Florence.

These General Terms and Conditions are written in English. In case of discrepancies, the English version shall prevail.